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Appointments
Book or cancel an appointment at our GP surgery.
Before you book an appointment
You can see a pharmacist for minor conditions or check our self-help and self-referral information.
See a pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Self-care
Help and support available from many National and Local Organisations
Book an appointment
Our Appointment System
One Appointment One Problem
Appointments are 10 minutes long. We ask that you try to observe the One Appointment, One Problem ethos by avoiding saving up your medical problems and bringing a list to the doctor or nurse practitioner. We strive to deal with each medical problem to the highest standard and this proves impossible if we are expected to deal with a number of problems in one appointment.
Your appointment is booked for you only, so please do not expect the doctor to deal with the problem of a relative or a child in addition during your appointment. Please make a separate appointment for your relative/child if they need to see a doctor or nurse practitioner as well as yourself.
Ways to book
Access
If you need any small changes as a disabled person to make your visit to us possible please let us know.
Details regarding access, how we can support you and building images
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
A request needs to be made before 10:00am. This request is initially taken by a member of the reception team, they will ask the reason for your request as this information enables the doctor to plan their calls and allow urgent visits to be dealt with promptly.
The home visit request message will be passed onto the GP or Nurse Practitioner on duty, who will then call you and assess whether a home visit is eminent.
Please do not call the doctor out unless the patient is genuinely too ill to come to the surgery.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.
How to Get Proxy Access
In most cases you will need to contact the GP surgery of the person who wants help, to ask for proxy access.
The GP surgery will make sure the person giving access understands and agrees to it, where needed. You may both have to fill in a form and prove who you are using photo ID.
The GP surgery will then decide what access, if any, is appropriate, and make the changes in their clinical systems to set it up.
Change or cancel an appointment
Lateness
Any patient who arrives for a face to face appointment more than 5 minutes late may be asked to re-book their appointment. The doctor or nurse practitioner is under no obligation to see a patient who arrives late and it is at their discretion.
Cancellations
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
If you are cancelling please telephone us on 01322 432997 as soon as possible, and at least 60 minutes before your appointment time. This will enable us to offer your appointment to someone else.
Alternatively you can cancel your appointment online using our online services or The NHS App if you are signed up to the service.
Cancelling 8-8 Hub Appointments when Riverside Surgery is closed
Please call:
- Queen Mary’s Hospital: 0208 269 4120
- Erith Hospital: 01322 356150
To leave a message stating your name, the time and date of the appointment you wish to cancel.
Out of hours
Enhanced Access
Additional appointments available outside of our normal opening hours
We now offer doctors and nurses appointments in the early morning, evenings and on Saturdays. You will be offered a face-to-face appointment, but your appointment may also take place over the phone.
We are pooling our appointments with our neighbouring GP practices to offer these additional slots.
1. Lakeside Medical Practice, Thamesmead SE2 9LH
2. Northumberland Heath Medical Centre, Hind Crescent, Erith DA8 3DB
3. Riverside Surgery, 50 Pier Road, DA8 1RQ
4. Slade Green Medical Centre, 156 Bridge Road DA8 2HS
5. Belvedere Medical Centre, 15 Albert Road Belvedere, Da17 5LQ
6. Bexley Medical Group Practice, 171 King Harold’s Way, Bexleyheath DA7 5RB
7. Crayford Town Surgery, Crayford Road, Crayford, Dartford, Da1 4ER
To book an appointment
Contact us in the usual way to make an appointment:
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.