Practice Staff

Practice Management

• Mr Ronik S Shah (m) Practice Business Manager: MBA 2004 from Southampton (UK). Joined February 2005
• Mrs Kuldip Sandhu (f) Branch Manager. Awarded Bexley Receptionist of the Year 2012. Joined February 2008
• Miss Avril Bell (f) Branch Manager. Joined February 2010
• Mrs Sivakala Pathmaruban (f) Branch Manager. Joined September 2011

Care Navigators / Receptionists

The Receptionists at Riverside Surgery are better known as Care Navigators who are here to help you in complete confidence, whether over the phone or at the reception desk. All members of staff are bound by rules of confidentiality like the Doctors and Nurses. Care Navigators can occupy many roles and play a crucial part in helping people get the right support, at the right time, to help manage a wide range of needs. Our Care Navigators have been given specialist training to help them direct patients to the right health professional first time. This training allows our team of front line staff to provide you with more information about local health and wellbeing services, both within and outside of primary care, in a safe, effective way. It means that you will find it easier to get an appointment with the correct professional when you need one.

• Ms Havva Ondal (f): Joined October 2018
• Miss Shannone Sullivan-Sansom (f): Joined April 2019
• Mrs Debbie Alderton (f): Joined October 2019
• Ms Emma Riches (f): Joined February 2022
• Mrs Jasbir Thind (f): Joined September 2022
• Mrs Sharon Flack (f): Joined March 2023
• Mrs Gouri Kurani (f): Joined August 2023
• Miss Francine Powell (f): Joined September 2024
• Mrs Sonia Faria (f): Joined January 2025
• Mrs Aiswarya Giri (f): Joined June 2025
• Mrs Vasudha Naroju (f): Joined June 2025

Care Co-ordinators

Care Co-ordinators at Riverside Surgery help to co-ordinate care across the health and care system, helping people make the right connections, with the right teams at the right time. Our Care co-ordinators are effective in bringing together multidisciplinary teams to support people’s complex health and care needs. They can be an effective intervention in supporting people to stay well particularly those with long term conditions, multiple long-term conditions, and people living with or at risk of frailty.

• Ms Lisa Whitehead (f): Joined 2017
• Mrs Amarjit Atwal (f): Joined 2022
• Mrs Prathibha Kamblu (f): Joined 2025

Document Management Team

The Document Management Team are responsible for Scanning & Processing all incoming Hospital Correspondence that the practice receives in the post, digitally or dropped-off by patients.

• Mrs Bakirathy Sedara (f): Joined 2007
• Mr Pathmaruban Paramanathan (m): Joined 2017
• Mrs Sri Edara (f): Joined 2020

Clinical Coding Team

The clinical coding team are  responsible for reviewing and accurately entering medical information to patient records. They ensure that diagnoses, treatments, test results, and referrals are coded. This maintains accurate patient records, supports clinical care, reporting, audits, and ensures the surgery meets NHS data and quality requirements.

• Mrs Asli Horoz (f): Joined 2014
• Miss Disha Patel (f): Joined 2025

Business Support Team

The Business Support Officers assist the Business Manager and the Doctors, overlook processing and management of the referral letters, insurance reports, and medical reports.

• Mrs Debbie O’Brien (f): Joined 2006
• Mrs Sally Constantinou (f): Joined 2016
• Mrs Daljit Khela (f): Joined 2019
• Miss Amy Moore (f): Joined 2024

Prescriptions Management Team

The Prescription Management Team are responsible for Processing all incoming Repeat Prescription Requests that the practice receives in the post, digitally or dropped-off by patients.

• Mrs Kay Highsted (f): Joined 2001
• Mrs Nekasha Patel (f): Joined 2015
• Mrs Rajwinder Biriah (f): Joined 2023