EMMA

The surgery will be going live with EMMA on 1st August. 

A Quicker Way to Get Through to Us 

We've made a change to help you reach us more easily. 

When you phone the surgery, you'll now be greeted by EMMA – a phone assistant who can take your details and help with things like appointment requests and prescription queries. 

Don't worry – nothing else is changing. 

You can still phone us as normal. You can still visit in person. And if you'd prefer to speak to one of our reception team, just say so – EMMA will put you through. 

We've introduced EMMA because we know how frustrating it can be to hear an engaged tone or wait on hold. 

Now, every call is answered straight away. 

Our team is still here for you. EMMA just helps us help you faster.

Learn more about EMMA - Your GP Practice's Virtual Receptionist

Introducing EMMA – Our New Phone Assistant

We're always looking for ways to improve your experience at our surgery. That's why we've introduced EMMA, an AI-powered phone assistant developed specifically for NHS GP surgeries.

What does this mean for you?

When you call the surgery, EMMA will answer straight away – no engaged tone, no hold music. Simply tell her what you need, and she'll help with appointment requests, prescription queries, and more.

Why have we done this?

We know how frustrating it can be to wait on the phone, especially when you're unwell or worried. EMMA ensures every call is answered instantly, so you're never left waiting.

Will I still be able to speak to a person?

Absolutely. Our reception team isn't going anywhere. If you need to speak to someone directly, just let EMMA know and she'll connect you. EMMA is here to support our team, not replace them.

Is it safe?

Yes. EMMA has been designed specifically for the NHS and meets strict clinical safety standards. Your information is handled securely, and our clinical team reviews anything that needs their attention.

What is EMMA?

EMMA is an AI phone assistant that answers calls to the surgery instantly. She can help with appointment requests, prescription queries, and general enquiries.

Why are you using this?

To make sure every call is answered straight away. No more engaged tones or waiting on hold.

Can I still speak to a receptionist?

Yes. Just ask EMMA and she'll put you through. Our team is still here for you.

Is my information safe?

Yes. EMMA is designed for the NHS and meets strict data protection and clinical safety standards. When is EMMA available? EMMA answers calls during our normal surgery opening hours.

Published: Jul 10, 2026